Ç¥ÁØÈ­ Âü¿©¾È³»

TTAÀÇ Ç¥ÁØÇöȲ

Ȩ > Ç¥ÁØÈ­ °³¿ä > TTAÀÇ Ç¥ÁØÇöȲ

Ç¥ÁعøÈ£ TTAS.KO-10.0261 ±¸Ç¥ÁعøÈ£
Á¦°³Á¤ÀÏ 2007-12-26 ÃÑÆäÀÌÁö 71
ÇѱÛÇ¥ÁØ¸í ¼­ºñ½ºµ¥½ºÅ© ¿î¿µ°ü¸® Áöħ
¿µ¹®Ç¥Áظí Guideline for Operation and Management of Service Desk
Çѱ۳»¿ë¿ä¾à ¼­ºñ½ºµ¥½ºÅ©´Â ±âÁ¸ÀÇ Äݼ¾ÅÍ, ÇïÇÁµ¥½ºÅ©¿¡¼­ ÁøÈ­µÈ °³³äÀ¸·Î¼­, °í°´°úÀÇ ´Ü
ÀÏ Á¢Á¡À» Á¦°øÇÑ´Ù. º» Áöħ¿¡¼­´Â ±âÁ¸ÀÇ Äݼ¾ÅÍ, ÇïÇÁµ¥½ºÅ©¿ÍÀÇ Â÷ÀÌÁ¡ ¹× ¼­ºñ
½ºµ¥½ºÅ©ÀÇ ±âº» °³³ä, ¼­ºñ½ºµ¥½ºÅ© ±¸Ãà ¹× ¿î¿µ ÀýÂ÷¿¡ ´ëÇØ ¼³¸íÇÑ´Ù. ¼­ºñ½ºµ¥
½ºÅ©¿¡¼­ °ü¸®ÇÏ´Â ¿ä¼Ò·Î´Â Àå¾Ö°ü¸®, ¿äû°ü¸®, »ç¿ëÀÚ ºÒ¸¸Ã³¸®, »ç¿ëÀÚ ±³À°,
¾÷¹«ºÎÇÏ°ü¸®, ¾÷¹«¼º°ú °ü¸® µîÀÌ ÀÖ´Ù.v
¿µ¹®³»¿ë¿ä¾à Service desk is a concept that is call center and help desk is improved,
and provide single point of contact to customer. This guideline describe a
point of difference with call center and help desk, basic concept of service
desk, process and procedure of construction and operation of service desk.
Management element of service de³ª is incident management, customer
request management, customer dissatisfaction management, workload
management, work performance management.
±¹Á¦Ç¥ÁØ
°ü·ÃÆÄÀÏ TTAS.KO-10.0261.pdf TTAS.KO-10.0261.pdf            

ÀÌÀü
Àü»ê±â°è½Ç °ü¸® Áöħ
´ÙÀ½
Á¤º¸½Ã½ºÅÛ ¿î¿µ ¾Æ¿ô¼Ò½Ì °ü¸® Áöħ