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Ç¥ÁعøÈ£ | TTAS.KO-10.0254 | ±¸Ç¥ÁعøÈ£ | |
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Á¦°³Á¤ÀÏ | 2007-12-26 | ÃÑÆäÀÌÁö | 53 |
ÇѱÛÇ¥Áظí | SLA¸¦ °ÈÇÑ Á¤º¸½Ã½ºÅÛ ¿î¿µ°è¾à ÂüÁ¶¸ðµ¨ | ||
¿µ¹®Ç¥Áظí | Reference Model for Service Level Agreement | ||
Çѱ۳»¿ë¿ä¾à | º» Áöħ¿¡¼´Â SLM ¹× SLA¿¡ ´ëÇÑ °³°ýÀûÀÎ Á¤º¸¸¦ Á¦°øÇÑ´Ù. Á¦ 3Àå¿¡¼´Â
SLM ¹× SLAÀÇ Á¤ÀÇ, ¿ªÇÒ°ú Ã¥ÀÓ, ±â´ëÈ¿°ú, °í·Á»çÇ× µîÀ» ¼³¸íÇϸç, Á¦ 4Àå¿¡¼ ´Â SLM ÇÁ·Î¼¼½º¸¦ °èȹ, ±¸Ãà, ¿î¿µ ´Ü°è·Î ³ª´©¾î ¼³¸íÇÑ´Ù. ¸¶Áö¸· Á¦ 5Àå¿¡¼ ´Â SLA ¸ñÂ÷¿¡ µû¸¥ ±¸Á¶ ¹× °ü¸®¾ç½ÄÀ» º¸¿©ÁØ´Ù. |
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¿µ¹®³»¿ë¿ä¾à | This guideline provide overview information of SLM and SLA. In chapter 3, it
describe definition, role and responsibility, effectiveness, consideration of SLM and SLA. In chapter 4, it describe SLM process : planning, Implementation, operation. In chapter 5, it shows contents of SLA and templates. |
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°ü·ÃÆÄÀÏ | TTAS.KO-10.0254.pdf |