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Ç¥ÁعøÈ£ [ÆóÁö] TTAE.IT-M3050 ±¸Ç¥ÁعøÈ£
Á¦°³Á¤ÀÏ 2005-12-21 ÃÑÆäÀÌÁö 126
ÇѱÛÇ¥Áظí È®Àå Åë½Å¸Á¿î¿ë°ü¸® ÇÁ·¹ÀÓ¿öÅ©
¿µ¹®Ç¥Áظí Enhanced Telecommunication Operation Map
Çѱ۳»¿ë¿ä¾à ±âÁ¸ÀÇ Åë½Å¸Á¿î¿ë°ü¸® ÇÁ·¹ÀÓ¿öÅ©¸¦ È®ÀåÇÏ¿© ¿î¿ë°ü¸® ¿µ¿ªÀ» Æ÷ÇÔÇÑ eBusiness È°µ¿Àü¹Ý¿¡ ´ëÇÑ È®ÀåÇÁ·¹ÀÓ¿öÅ©ÀÇ ¿ªÇÒ°ú ž´Ù¿î(top down), °í°´Áß½É, ±â´É±â¹ÝÀÇ ºñÁî´Ï½º ÇÁ·Î¼¼½º¿Í ¼­ºê ÇÁ·Î¼¼½º¿¡ ´ëÇÑ ³ôÀº ¼öÁØ¿¡¼­ÀÇ °³°ü¿¡ ´ëÇØ ¼³¸íÇϸç, ÃæÁ·(fulfillment), º¸Àå(assurance)°ú °ú±Ý(billing) ¾÷¹«ÀÇ ´Ü´ë´Ü(end to end) ÇÁ·Î¼¼½º¿Í ±×ÀÇ ¼­ºê ÇÁ·Î¼¼½º¿¡ ´ëÇÑ °ñ°ÝÀÇ °³°üÀ» Á¦½ÃÇÏ°í, ¶ÇÇÑ Æ¯Á¤ ¼­ºñ½º Á¦°øÀÚÀÇ Àü¹ÝÀûÀÎ È°µ¿¿¡ °ü·ÃµÈ ±â´ÉÀÇ ÀÌÇظ¦ À§ÇÑ °³·®ÀûÀÎ Á¢±ÙÀ» ½ÃµµÇÑ´Ù.
¿µ¹®³»¿ë¿ä¾à This document consists of:
�� A description of the role of the eTOM Business Process Framework
�� The ebusiness context of service providers and the more complex Business
Relationship Context Model required
�� A high-level business process framework and explanation of Service Provider
enterprise process and sub-process that are top down, customer centric, and
end-to-end focused. With evolution from TOM, the eTOM business Process
Framework now is a total enterprise framework for Service Providers
�� Process Decompositions of all processes from the highest conceptual view of
the framework to the working level of the eTOM and many selected lower level
decompositions in the framework
�� How the process framework can be put to use
�� Several Annexes and Appendices, including terminology and glossary, and
related guidelines and standards
The basic operations framework continues to be stable even as the Information and
Communications Services industry continues to change, largely because, like the
Telecom Operations Map (TOM), the eTOM Business Process Framework:
�� Uses a high level and generic approach
�� Reflects a broad range of operations and enterprise process model views
�� Reflects the way service providers run and are architecting their business
±¹Á¦Ç¥ÁØ ITU-T M.3050
°ü·ÃÆÄÀÏ TTAE_IT-M3050.pdf

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