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Ç¥ÁعøÈ£ TTAE.IT-M3345 ±¸Ç¥ÁعøÈ£
Á¦°³Á¤ÀÏ 2010-12-23 ÃÑÆäÀÌÁö 29
ÇѱÛÇ¥Áظí Àڱ⠼­ºñ½º °ü¸® ¿øÄ¢
¿µ¹®Ç¥Áظí Principles for self-service management
Çѱ۳»¿ë¿ä¾à º» Ç¥ÁØ¿¡¼­´Â Àڱ⠼­ºñ½º °ü¸® °³³ä°ú ±â´ÉÀû ±¸Á¶, ¿ä±¸ »çÇ×À» Á¤ÀÇÇÏ¿´´Ù.
º» Ç¥ÁØ¿¡ Æ÷ÇԵǴ Àڱ⠼­ºñ½ºÀÇ °ü¸® ±â´É¿¡¼­´Â °í°´ °ü¸®, ÀÌÇà, º¸Áõ ±×¸®°í °ú±Ý µî¿¡ °ü·ÃÇÑ ³»¿ëÀ» Æ÷ÇÔÇÑ´Ù.
¿µ¹®³»¿ë¿ä¾à This Recommendation defines the requirements, functional architecture and the concepts for self-service management.
The self-service management functions covered in this Recommendation include customer relationship management, fulfilment, assurance, and billing
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°ü·ÃÆÄÀÏ TTAE.IT-M3345_2010-1151.pdf TTAE.IT-M3345_2010-1151.pdf            

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