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Ç¥ÁعøÈ£ | TTAE.IT-M3345 | ±¸Ç¥ÁعøÈ£ | |
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Á¦°³Á¤ÀÏ | 2010-12-23 | ÃÑÆäÀÌÁö | 29 |
ÇѱÛÇ¥Áظí | Àڱ⠼ºñ½º °ü¸® ¿øÄ¢ | ||
¿µ¹®Ç¥Áظí | Principles for self-service management | ||
Çѱ۳»¿ë¿ä¾à | º» Ç¥ÁØ¿¡¼´Â Àڱ⠼ºñ½º °ü¸® °³³ä°ú ±â´ÉÀû ±¸Á¶, ¿ä±¸ »çÇ×À» Á¤ÀÇÇÏ¿´´Ù.
º» Ç¥ÁØ¿¡ Æ÷ÇԵǴ Àڱ⠼ºñ½ºÀÇ °ü¸® ±â´É¿¡¼´Â °í°´ °ü¸®, ÀÌÇà, º¸Áõ ±×¸®°í °ú±Ý µî¿¡ °ü·ÃÇÑ ³»¿ëÀ» Æ÷ÇÔÇÑ´Ù. |
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¿µ¹®³»¿ë¿ä¾à | This Recommendation defines the requirements, functional architecture and the concepts for self-service management.
The self-service management functions covered in this Recommendation include customer relationship management, fulfilment, assurance, and billing |
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